A new report from Blue Yonder highlights that AI-driven product recommendations are contributing to higher return rates due to faulty product description data. This underscores the need for better data accuracy to improve inventory optimization.
A global survey by Blue Yonder reveals that 46% of shoppers who used AI recommendations ended up returning items, driven largely by mismatch errors. The findings underscore critical challenges for retail merchandising and inventory optimization as automated shopping tools scale.
Transportation leaders are increasingly leveraging artificial intelligence and connected data to overcome supply chain disruptions and improve decision-making. This trend highlights the critical need for companies like Blue Yonder to deliver actionable technology that bridges the gap between adoption and real-world results.
Nearly half of Americans who use artificial intelligence to help them shop have later returned the AI-recommended item, a survey from supply chain software firm Blue Yonder has found. Online shoppers increasingly come in contact with an AI tool or assistant, such as a consumer chatbot. Of the 24% of U.S. consumers who have purchased a product after receiving an AI recommendation from that source, nearly half (46%) have returned one in the past year. The top reasons for U.S. shoppers returning an AI-recommended purchase are that it was different than described (36%) or was an incorrect size or fit (23%). That order reverses for U.S. returns overall, where incorrect size or fit leads at 42% and different than described accounts for only 20%. The pattern suggests AI tools struggle less with fit than with describing products accurately. Those numbers came from Dallas-based Blue Yonder’s fourth annual “2026 Consumer Retail Returns Survey,” which polled more than 5,000 consumers across the U.S., Australia, France, Germany and the U.K., including 2,000 Americans. “Shoppers are taking AI’s advice faster than retailers are getting ready for it, and nearly half of them are sending something back,” said Duncan Angove, CEO of Blue Yonder. “That’s not really an AI problem. It’s a data problem. An AI assistant is only as good as the product information it can find, and most product data was written for a search bar, not for a machine suggesting products for someone. When what arrives doesn’t match what the shopper expected, it goes back in the box.” The trend is significant because it means that retailers could soon be dealing with increasing volumes of returns, and the survey also found that shoppers continue to be highly sensitive to retailers’ policies. Over half of U.S. respondents (51%) said that they have decided to buy from one retailer over another purely because it had a better returns policy. Nearly one-third (29%) have gone further and stopped shopping altogether at a
A new survey by Blue Yonder reveals that nearly half of U.S. AI shoppers have returned recommended products due to description issues. This highlights critical areas for retailers to improve AI recommendation accuracy and manage return policies.
Blue Yonder published its 2026 Consumer Retail Returns Survey revealing strict shopper reactions to return limitations. This highlights consumer trends critical for retailers utilizing the company's supply chain solutions.
Blue Yonder is redesigning its supply chain software to focus on decisions rather than traditional screens using artificial intelligence. This shift aims to modernize user interaction and improve planning and execution workflows.
Blue Yonder's Chief Sustainability Officer Saskia van Gendt discusses how artificial intelligence and advanced demand forecasting drive supply chain efficiency and material flow optimization during Climate Week NYC 2026.
of Product at Jellyfish. "Engineering leaders don't need more reports, they need actionable insights. We built Jellyfish's suite of AI features to provide definitive answers on where and how teams are delivering value today." Jellyfish's AI Impact Week , a three-day virtual event, includes live demos of new features Wednesday, Oct. 7, and concludes on Thursday, Oct. 8, with fireside discussions featuring leaders from AWS, Linear, IBM, Slalom, and CFGI. About Jellyfish Jellyfish is the leading Software Engineering Intelligence and AI Impact Platform, helping companies like DraftKings, Box, and Blue Yonder leverage AI to transform how they build software. By combining the industry's deepest engineering dataset with context-rich intelligence, Jellyfish helps R&D organizations understand what's driving impact, adopt proven industry best practices, and make smarter decisions across AI adoption, planning, delivery, and engineering performance. Mark Dunphy [email protected] SOURCE Jellyfish 21 % more press release views with Request a Demo × Modal title
MarketsandMarkets published a report on the growing healthcare supply chain management market, listing Blue Yonder among key players. This highlights the company's established market presence in broader enterprise supply chain software.
An analysis highlighting findings from Blue Yonder's Supply Chain Compass report, showing a steep decline in supply chain leaders' confidence amid increasing disruptions. It discusses the critical necessity of deploying unified platforms and agentic AI to address volatility in demand and operations.
Blue Yonder demonstrates the value of bridging supply chain planning and execution through connected software solutions. This approach highlights a broader industry shift toward making supply chain intelligence actionable in real time.
Supply chain leaders share their thoughts on the surprising impacts of artificial intelligence on inspections and operations. Blue Yonder is briefly noted in the context of broader industry perspectives.
MarketsandMarkets published a report analyzing M&A activity and growth trends in the retail analytics market. The report notes RELEX Solutions' acquisition of Ida to expand its fresh replenishment capabilities.
Blue Yonder has been recognized as a Leader in the inaugural Gartner Magic Quadrant for Supply Chain Management Suites, highlighting its strength in end-to-end orchestration and AI-powered cognitive planning capabilities.
Blue Yonder was recognized as a Leader in the inaugural Gartner Magic Quadrant for Supply Chain Management Suites, standing out as the only pure-play SCM vendor in the leaders quadrant. The recognition underscores its integrated capabilities across planning, inventory optimization, and supply chain execution.
Practical Ecommerce published its weekly roundup of new tools across payments, shipping, supply chain, and CRMs. Blue Yonder received a passing mention among various commerce technology providers.
Headlines surfaced and scored by PortcoMonitor. Get the full, ranked feed + a daily briefing →